The application does not work on my phone, what should I do? Riiot Labs Support August 14, 2018 12:24 Updated Follow The Blue Connect app is not compatible with all phones. Check the compatibility of your phone in the article here. Related articles What type of phone can I use with Blue? I get an error message when trying to use the Blue Connect app, what should I do? What is the difference between the white color Blue and the blue color Blue? I cannot remember my username and / or password, what should I do? I can not take a measurement / I do not receive the measurements, what should I do? Comments 0 comments Please sign in to leave a comment.